Privacy Policy: How We Protect Your Information

Your privacy is our top priority at Goldbet Official. Your trust is the most important asset we have, and that starts with being completely open about how we handle your information. We want you to feel 100% confident that your personal details are safe with us.

Our core privacy promise is simple: We only collect the data we need to run your account securely, and we will never sell your information to anyone.

This policy explains in clear language what information we collect, why we need it, and how we protect it. Our practices are designed to comply with India's Digital Personal Data Protection Act (DPDP Act), 2023, respecting your rights at every step.

What Information Do We Collect?

To provide you with a secure service, we need to collect a small amount of information. We are committed to the principle of data minimization, meaning we only ask for what is absolutely necessary.

Registration Information: When you sign up, we ask for basic details like your name, mobile number, and email address. This is used to create and verify your unique account.
Transaction History: We keep a secure record of your deposits and withdrawals. This is needed for managing your account balance and for our financial records.
Communication Records: If you contact our customer support team , we may keep a record of the conversation to help resolve your issue and improve our service.
Device Information: We may collect some technical information like your IP address and browser type. This helps us prevent fraud and make sure our website works correctly on your device.

Why Do We Collect This Information? (Purpose Limitation)

Every piece of data we collect has a specific and important purpose, as required by the DPDP Act.

To Secure Your Account: Your mobile number and email help us verify that you are the owner of your account and allow us to help you if you forget your password.
To Process Your Payments: We need your transaction details to make sure your deposits are credited correctly and your withdrawals are sent to you quickly.
To Prevent Fraud: By monitoring for unusual activity, we can protect your account and our platform from fraudulent behavior.
To Improve Our Service: Understanding how users interact with our site helps us fix bugs and make your experience better.
To Comply with Regulations: We maintain certain records to comply with legal and regulatory standards.

How Do We Protect Your Information?

Keeping your data safe is our most important job. We use a combination of technical and organizational measures to protect your information.

SSL Encryption: All information sent between your browser and our website is encrypted using Secure Socket Layer (SSL) technology. This means it cannot be read by anyone else.
Secure Servers: Your personal data is stored on secure servers protected by firewalls and other advanced security measures.
Limited Access: Only a small number of authorized employees have access to your personal information, and they are required to keep it confidential.

Do We Share Your Information?

Let us be clear: We do not sell, trade, or rent your personal information to third-party marketing companies.

The only time we may share your information is with trusted partners who are essential for providing our services, such as:

Payment Processors: To securely handle your deposits and withdrawals.
Regulatory Authorities: If required by law or to assist in a legal investigation. These partners are legally bound to keep your information confidential and secure.

Your Rights Under the DPDP Act

You have control over your information. Under the DPDP Act, you have the right to:

Access Your Data: You can request a summary of the personal information we hold about you.
Correct Your Data: If any of your information is incorrect, you can ask for it to be corrected or updated.
Erase Your Data: You can request the deletion of your personal data once it is no longer needed for the original purpose.
Grievance Redressal: You have the right to an effective and readily available way to address any complaints.

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